{"count":17,"next_page":null,"page":1,"page_count":1,"per_page":25,"previous_page":null,"results":[{"id":360007904998,"url":"https://royalpanda.zendesk.com/api/v2/help_center/en-us/articles/360007904998.json","html_url":"https://support.royalpanda.com/hc/en-us/articles/360007904998-Why-is-my-withdrawal-pending","author_id":368622943758,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":1,"section_id":360002309137,"created_at":"2020-04-30T13:42:22Z","updated_at":"2020-10-07T07:07:29Z","name":"Why is my withdrawal pending?","title":"Why is my withdrawal pending?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2020-05-28T08:59:04Z","user_segment_id":null,"permission_group_id":22858,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eWithdrawals usually take around 24 hours to process. Also, we may need to do some verification checks. Please check your email, including your junk folder, to see if you have been contacted by us regarding this. As well as that, it may help to \u003ca href=\"https://support.royalpanda.com/hc/en-us/categories/360001383237-Account\" target=\"_self\"\u003eread the verification section\u003c/a\u003e for more information on verification procedures. \u003c/p\u003e","snippet":"\u003cem\u003eWithdrawals\u003c/em\u003e usually take around 24 hours to process. Also, we may need to do some verification checks. Please check your","result_type":"article"},{"id":360007904778,"url":"https://royalpanda.zendesk.com/api/v2/help_center/en-us/articles/360007904778.json","html_url":"https://support.royalpanda.com/hc/en-us/articles/360007904778-Are-there-any-deposit-or-withdrawal-charges","author_id":368622943758,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":360002329678,"created_at":"2020-04-30T13:37:20Z","updated_at":"2020-05-28T19:57:15Z","name":"Are there any deposit or withdrawal charges?","title":"Are there any deposit or withdrawal charges?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2020-05-28T19:55:21Z","user_segment_id":null,"permission_group_id":22858,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eFrom credit cards to e-wallets (and every other payment method in between), you’ll never be charged for depositing at Royal Panda. \u003c/p\u003e\n\u003cp\u003eRoyal Panda does not usually charge for withdrawals. To find out more about possible charges, please go to our \u003ca href=\"https://www.royalpanda.com/terms/\" target=\"_blank\" rel=\"noopener\"\u003eterms and conditions page\u003c/a\u003e.\u003c/p\u003e","snippet":"Royal Panda. Royal Panda does not usually charge for \u003cem\u003ewithdrawals\u003c/em\u003e. To find out more about possible charges, please go to","result_type":"article"},{"id":360007855677,"url":"https://royalpanda.zendesk.com/api/v2/help_center/en-us/articles/360007855677.json","html_url":"https://support.royalpanda.com/hc/en-us/articles/360007855677-Can-I-cancel-a-processed-withdrawal","author_id":368622943758,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":360002309137,"created_at":"2020-04-30T13:40:59Z","updated_at":"2020-05-28T06:19:50Z","name":"Can I cancel a processed withdrawal?","title":"Can I cancel a processed withdrawal?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2020-05-28T06:14:52Z","user_segment_id":null,"permission_group_id":22858,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eAs long as the money has not been sent from us, you can cancel your withdrawal. If your withdrawal has already been sent to you, it will no longer show in your account and you will not be able to cancel it.\u003c/p\u003e","snippet":"has not been sent from us, you can cancel your \u003cem\u003ewithdrawal\u003c/em\u003e. If your \u003cem\u003ewithdrawal\u003c/em\u003e has already been sent to you, it will no longer","result_type":"article"},{"id":360007904938,"url":"https://royalpanda.zendesk.com/api/v2/help_center/en-us/articles/360007904938.json","html_url":"https://support.royalpanda.com/hc/en-us/articles/360007904938-Why-can-t-I-request-a-withdrawal","author_id":368622943758,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":360002309137,"created_at":"2020-04-30T13:41:27Z","updated_at":"2020-05-28T06:19:35Z","name":"Why can’t I request a withdrawal?","title":"Why can’t I request a withdrawal?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2020-05-28T06:14:13Z","user_segment_id":null,"permission_group_id":22858,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eThe minimum withdrawal amount is €/$10, or its equivalent in another currency, so you won’t be able to withdraw anything less than that. \u003c/p\u003e\n\u003cp\u003eIf your balance appears underneath the ‘Bonus’ tab, you'll need to meet the wagering requirements before the bonus funds will automatically convert to withdrawable cash. Find out more about our bonus scheme conditions on our \u003ca href=\"https://www.royalpanda.com/terms/\" target=\"_self\"\u003eTerms and conditions\u003c/a\u003e page. \u003c/p\u003e\n\u003cp\u003eIf none of the above applies to your attempted withdrawal and you are still having withdrawal issues, please \u003ca class=\"click-widget\" href=\"#\"\u003e contact our customer service team\u003c/a\u003e.\u003c/p\u003e","snippet":"The minimum \u003cem\u003ewithdrawal\u003c/em\u003e amount is €/$10, or its equivalent in another currency, so you won’t be able to \u003cem\u003ewithdraw\u003c/em\u003e anything less","result_type":"article"},{"id":360007905038,"url":"https://royalpanda.zendesk.com/api/v2/help_center/en-us/articles/360007905038.json","html_url":"https://support.royalpanda.com/hc/en-us/articles/360007905038-Can-I-remove-the-cancel-withdrawal-option","author_id":368622943758,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":360002309137,"created_at":"2020-04-30T13:43:28Z","updated_at":"2020-05-28T06:19:50Z","name":"Can I remove the ‘cancel withdrawal’ option?","title":"Can I remove the ‘cancel withdrawal’ option?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2020-05-28T06:14:52Z","user_segment_id":null,"permission_group_id":22858,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eNo, it is not possible to remove the option to cancel a withdrawal.\u003c/p\u003e","snippet":"No, it is not possible to remove the option to cancel a \u003cem\u003ewithdrawal\u003c/em\u003e.","result_type":"article"},{"id":360007856037,"url":"https://royalpanda.zendesk.com/api/v2/help_center/en-us/articles/360007856037.json","html_url":"https://support.royalpanda.com/hc/en-us/articles/360007856037-Can-I-request-a-withdrawal-while-my-bonus-is-active","author_id":368622943758,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":360002329618,"created_at":"2020-04-30T13:48:32Z","updated_at":"2021-03-08T14:45:42Z","name":"Can I request a withdrawal while my bonus is active?","title":"Can I request a withdrawal while my bonus is active?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2020-05-28T06:14:51Z","user_segment_id":null,"permission_group_id":22858,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eRequesting a withdrawal will cancel any active or queued bonuses in your account.\u003c/p\u003e","snippet":"Requesting a \u003cem\u003ewithdrawal\u003c/em\u003e will cancel any active or queued bonuses in your account.","result_type":"article"},{"id":360007855657,"url":"https://royalpanda.zendesk.com/api/v2/help_center/en-us/articles/360007855657.json","html_url":"https://support.royalpanda.com/hc/en-us/articles/360007855657-How-do-I-withdraw-funds","author_id":368622943758,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":360002309137,"created_at":"2020-04-30T13:40:31Z","updated_at":"2020-05-28T08:57:52Z","name":"How do I withdraw funds?","title":"How do I withdraw funds?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2020-05-28T08:51:50Z","user_segment_id":null,"permission_group_id":22858,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eRoyal Panda prides itself on its fast payouts. Want to withdraw funds? Here’s how to do it:  \u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eLog in and click \u003ca href=\"https://www.royalpanda.com/my-account/\"\u003e’My account\u003c/a\u003e’ at the top right of the page.\u003c/li\u003e\n\u003cli\u003eClick \u003ca href=\"https://www.royalpanda.com/my-account/withdraw/\"\u003e’Withdraw\u003c/a\u003e’.\u003c/li\u003e\n\u003cli\u003eSelect the \u003cstrong\u003epayment method you previously deposited with\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eFor some countries, such as India, Canada and Japan, withdrawal is only available via bank transfer or ewallet.\u003c/li\u003e\n\u003cli\u003eEnter the amount you wish to withdraw, then click ‘Continue’.\u003c/li\u003e\n\u003cli\u003eClick the ‘Confirm’ button.\u003c/li\u003e\n\u003cli\u003eConfirm the withdrawal.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eYou may need to verify your account before we can safely send your winnings to you. In this case, you will receive an email from us with all the necessary information and instructions. \u003c/p\u003e\n\u003cp\u003eIf you want to read more about account verification, head over to the \u003ca href=\"https://support.royalpanda.com/hc/en-us/categories/360001383237-Account\" target=\"_self\"\u003everification section\u003c/a\u003e.\u003c/p\u003e","snippet":"and Japan, \u003cem\u003ewithdrawal\u003c/em\u003e is only available via bank transfer or ewallet. Enter the amount you wish to \u003cem\u003ewithdraw\u003c/em\u003e, then click","result_type":"article"},{"id":360007855497,"url":"https://royalpanda.zendesk.com/api/v2/help_center/en-us/articles/360007855497.json","html_url":"https://support.royalpanda.com/hc/en-us/articles/360007855497--Is-it-safe-to-deposit-and-withdraw-funds","author_id":368622943758,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"section_id":360002329678,"created_at":"2020-04-30T13:36:45Z","updated_at":"2022-10-09T00:16:31Z","name":" Is it safe to deposit and withdraw funds?","title":" Is it safe to deposit and withdraw funds?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2020-05-28T06:14:52Z","user_segment_id":null,"permission_group_id":22858,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eYour security is of paramount importance to Royal Panda. Royal Panda uses only certified, secure servers for processing transactions.\u003c/p\u003e\n\u003cp\u003eThe security of payments has traditionally been one of the most significant concerns for online casino players. In reality, \u003cstrong\u003eonline transactions are very likely better secured than, for instance, card transactions in bricks-and-mortar shops\u003c/strong\u003e. Online transactions only transmit information that is strongly encrypted using complicated logarithm combinations.\u003c/p\u003e","snippet":"Your security is of paramount importance to Royal Panda. Royal Panda uses only certified, secure servers for processing transactions","result_type":"article"},{"id":360007855697,"url":"https://royalpanda.zendesk.com/api/v2/help_center/en-us/articles/360007855697.json","html_url":"https://support.royalpanda.com/hc/en-us/articles/360007855697-Why-can-I-not-withdraw-back-to-my-credit-card","author_id":368622943758,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":360002309137,"created_at":"2020-04-30T13:41:55Z","updated_at":"2020-05-28T06:19:50Z","name":"Why can I not withdraw back to my credit card?","title":"Why can I not withdraw back to my credit card?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2020-05-28T06:14:52Z","user_segment_id":null,"permission_group_id":22858,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eWith the exception of players from a small number of countries, such as India, Canada and Japan, all customers can withdraw back to their credit card if it was the payment method used to initially deposit their funds.\u003c/p\u003e","snippet":"countries, such as India, Canada and Japan, all customers can \u003cem\u003ewithdraw\u003c/em\u003e back to their credit card if it was the payment method used","result_type":"article"},{"id":360007855757,"url":"https://royalpanda.zendesk.com/api/v2/help_center/en-us/articles/360007855757.json","html_url":"https://support.royalpanda.com/hc/en-us/articles/360007855757-How-long-until-I-get-my-winnings","author_id":368622943758,"comments_disabled":true,"draft":false,"promoted":true,"position":0,"vote_sum":1,"vote_count":5,"section_id":360002309137,"created_at":"2020-04-30T13:43:01Z","updated_at":"2021-03-04T20:30:36Z","name":"How long until I get my winnings?","title":"How long until I get my winnings?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2020-05-28T06:14:52Z","user_segment_id":null,"permission_group_id":22858,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eThe timeframe for receiving your winnings varies according to your chosen withdrawal method and your country of residence. Once your account is verified, it usually takes up to five working days for residents of EU countries and up to ten working days for residents of countries outside the EU to receive their winnings. \u003c/p\u003e","snippet":"receiving your winnings varies according to your chosen \u003cem\u003ewithdrawal\u003c/em\u003e method and your country of residence. Once your account","result_type":"article"},{"id":360007855537,"url":"https://royalpanda.zendesk.com/api/v2/help_center/en-us/articles/360007855537.json","html_url":"https://support.royalpanda.com/hc/en-us/articles/360007855537-When-will-my-deposit-appear-on-my-player-account","author_id":368622943758,"comments_disabled":true,"draft":false,"promoted":true,"position":0,"vote_sum":3,"vote_count":5,"section_id":360002329678,"created_at":"2020-04-30T13:37:59Z","updated_at":"2022-10-09T00:16:16Z","name":"When will my deposit appear on my player account?","title":"When will my deposit appear on my player account?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2020-05-28T19:54:13Z","user_segment_id":null,"permission_group_id":22858,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eMost of our payment methods offer instant deposits, so the money will be available within seconds of the transaction being made. \u003c/p\u003e\n\u003cp\u003eBank transfers are usually instant, but can take up to 48 hours to process.\u003c/p\u003e\n\u003cp\u003eWant to know how long a specific method will take? You’ll find the answer on our \u003ca href=\"https://www.royalpanda.com/deposits-withdrawals/\" target=\"_blank\" rel=\"noopener\"\u003edeposits and withdrawals page\u003c/a\u003e.\u003c/p\u003e","snippet":"will take? You’ll find the answer on our deposits and \u003cem\u003ewithdrawals\u003c/em\u003e page.","result_type":"article"},{"id":360007905378,"url":"https://royalpanda.zendesk.com/api/v2/help_center/en-us/articles/360007905378.json","html_url":"https://support.royalpanda.com/hc/en-us/articles/360007905378-How-can-I-meet-the-wagering-requirement","author_id":368622943758,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":360002329578,"created_at":"2020-04-30T13:53:04Z","updated_at":"2021-03-08T14:45:44Z","name":"How can I meet the wagering requirement?","title":"How can I meet the wagering requirement?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2020-06-02T12:38:02Z","user_segment_id":null,"permission_group_id":22858,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eTo meet the wagering requirements of any bonus, and to release your bonus funds as withdrawable cash, you must bet – \u003cstrong\u003ewith real money from your cash balance (cash deposited or winnings from cash bets)\u003c/strong\u003e – 35 times the bonus amount initially received. For example: \u003c/p\u003e\n\u003ctable width=\"540\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003eBonus received\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003eMultiplied by 35\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003eTotal amount needed to bet to release your bonus\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e€/$5\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003e 5x35\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003e€/$175\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e€/$10\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003e 10x35\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003e€/$350\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e€/$20\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003e 20x35\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003e€/$700\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e€/$50\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003e 50x35\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003e€/$1750\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e€/$100\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003e100x35\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003e€/$3500\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\n\u003cp\u003eYou can check your available cash and bonus fund balances in the ‘My account’ section. Once you have met the requirements, you’ll be able to withdraw the released funds in the usual way.\u003c/p\u003e\n\u003cp\u003eTo learn how to check your wagering requirement progress, take a look at the section: \u003ca href=\"https://support.royalpanda.com/hc/en-us/articles/360007905458\" target=\"_self\"\u003e\u003cstrong\u003e‘\u003c/strong\u003e\u003cstrong\u003eWhere do I find the progress of my wagering requirement?’ \u003c/strong\u003e\u003c/a\u003eYou can also read the \u003ca href=\"https://www.royalpanda.com/promotions/\"\u003epromotions\u003c/a\u003e page, the \u003ca href=\"https://www.royalpanda.com/promotions/terms/\"\u003epromotions terms and conditions\u003c/a\u003e page, and the general \u003ca href=\"https://www.royalpanda.com/terms/\"\u003eterms and conditions page\u003c/a\u003e for more information.\u003c/p\u003e","snippet":"requirements of any bonus, and to release your bonus funds as \u003cem\u003ewithdrawable\u003c/em\u003e cash, you must bet – with real money from your cash balance","result_type":"article"},{"id":360007857337,"url":"https://royalpanda.zendesk.com/api/v2/help_center/en-us/articles/360007857337.json","html_url":"https://support.royalpanda.com/hc/en-us/articles/360007857337-How-can-I-set-up-a-definite-or-an-indefinite-lock","author_id":368622943758,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"section_id":360002329458,"created_at":"2020-04-30T14:18:21Z","updated_at":"2020-10-15T07:27:10Z","name":"How can I set up a definite or an indefinite lock?","title":"How can I set up a definite or an indefinite lock?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2020-06-02T09:29:48Z","user_segment_id":null,"permission_group_id":22838,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eIf you’re concerned that your gambling is becoming a problem, you can always set up a definite or an indefinite lock to self-exclude yourself at Royal Panda. \u003cstrong\u003eThis will suspend your account while you take a breather.\u003c/strong\u003e To help you avoid temptation during this time, we’ll be sure not to send you any marketing material.\u003c/p\u003e\n\u003cp\u003eDuring this time, you’ll be blocked from doing the following:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eDepositing any funds\u003c/li\u003e\n\u003cli\u003ePlaying any Royal Panda online casino games for real money\u003c/li\u003e\n\u003cli\u003eLogging into your account\u003c/li\u003e\n\u003cli\u003eWithdrawing funds \u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eRoyal Panda offers the following account closure options:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eDefinite lock – \u003c/strong\u003eis a temporary locking of your account of either one day, one week, four weeks, six weeks, or six months. If you choose this option, your account will automatically reopen after this period, or it can be reopened on request after a 24-hour cooling off period.\u003cbr\u003e\u003cbr\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eIndefinite lock – \u003c/strong\u003ecloses your account for an indefinite amount of time. During this period, your account will only reopen if you request that we unlock it. Once you request your account to be reopened, there will be a cooling off period of seven days before you are able to access it. This option is designed as a self-protection mechanism for those concerned about their gambling.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePlease be sure to withdraw any remaining funds in your account prior to setting up a definite or an indefinite lock.\u003c/strong\u003e Once your account has been closed, you won’t be able to log in to request a withdrawal.\u003c/p\u003e\n\u003cp\u003eClick \u003ca href=\"https://www.royalpanda.com/my-account/responsible-gaming/\" target=\"_blank\" rel=\"noopener\"\u003ehere\u003c/a\u003e to set up a definite or an indefinite lock at Royal Panda. Please remember, you can also contact our \u003ca class=\"click-widget\" href=\"#\"\u003ecustomer service\u003c/a\u003e for further assistance in setting up a definite or indefinite account closure.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003ePlease note: if you request a definite or an indefinite lock of your account directly at Royal Panda, your accounts at our sister sites do not automatically close. Therefore, please ensure you visit other operators’ websites to close your accounts with them.\u003c/strong\u003e\u003c/p\u003e","snippet":"casino games for real money Logging into your account \u003cem\u003eWithdrawing\u003c/em\u003e funds Royal Panda offers the following account closure","result_type":"article"},{"id":360007855877,"url":"https://royalpanda.zendesk.com/api/v2/help_center/en-us/articles/360007855877.json","html_url":"https://support.royalpanda.com/hc/en-us/articles/360007855877-What-does-Active-bonus-in-My-account-mean","author_id":368622943758,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":360002329618,"created_at":"2020-04-30T13:45:54Z","updated_at":"2021-03-08T14:45:43Z","name":"What does ‘Active bonus’ in ‘My account’ mean?","title":"What does ‘Active bonus’ in ‘My account’ mean?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2020-05-28T09:03:37Z","user_segment_id":null,"permission_group_id":22858,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eThe ‘Active bonus’ bar on the ‘My account’ page shows you, at-a-glance, whether you have an active bonus. In the case of an active bonus, you need to meet the bonus’ wagering requirements before you can withdraw your bonus balance. \u003c/p\u003e\n\u003cp\u003eIf you want more information on wagering requirements, take a look at the question: \u003ca href=\"https://support.royalpanda.com/hc/en-us/articles/360007905458\" target=\"_self\"\u003e\u003cstrong\u003e‘\u003c/strong\u003e\u003c/a\u003e\u003cstrong\u003e\u003ca href=\"https://support.royalpanda.com/hc/en-us/articles/360007905458\" target=\"_self\"\u003eWhere do I find the progress of my wagering requirement?’\u003c/a\u003e\u003cem\u003e. \u003c/em\u003e\u003c/strong\u003eYou can also read the \u003ca href=\"https://www.royalpanda.com/promotions/\" target=\"_blank\" rel=\"noopener\"\u003epromotions\u003c/a\u003e page, the \u003ca href=\"https://www.royalpanda.com/promotions/terms/\" target=\"_blank\" rel=\"noopener\"\u003epromotions terms and conditions\u003c/a\u003e page, and the general \u003ca href=\"https://www.royalpanda.com/terms/\" target=\"_blank\" rel=\"noopener\"\u003eterms and conditions page\u003c/a\u003e for more information.\u003c/p\u003e","snippet":"to meet the bonus’ wagering requirements before you can \u003cem\u003ewithdraw\u003c/em\u003e your bonus balance. If you want more information on wagering","result_type":"article"},{"id":360007856177,"url":"https://royalpanda.zendesk.com/api/v2/help_center/en-us/articles/360007856177.json","html_url":"https://support.royalpanda.com/hc/en-us/articles/360007856177-What-are-wagering-requirements","author_id":368622943758,"comments_disabled":true,"draft":false,"promoted":true,"position":0,"vote_sum":1,"vote_count":1,"section_id":360002329578,"created_at":"2020-04-30T13:51:36Z","updated_at":"2021-03-30T23:10:37Z","name":"What are wagering requirements?","title":"What are wagering requirements?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2020-05-28T09:09:57Z","user_segment_id":null,"permission_group_id":22858,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eRoyal Panda has a very competitive wagering requirement of just 35 times the bonus amount received, this means you must bet – \u003cstrong\u003ewith real money from your cash balance\u003c/strong\u003e – 35 times the bonus amount initially received. The good news is that any winnings from cash bets – as well as cash deposits you make – count towards meeting the wagering requirements, which means you don’t always have to deposit the full amount. \u003c/p\u003e\n\u003cp\u003eYou can check your available cash and bonus fund balances in the ‘My account’ section. Once you have met the requirements, you’ll be able to withdraw the bonus balance. Your bonus balance will consist of the bonus given to you, along with any possible bonus winnings. You can check your bonus balance and your cash balance in the ‘My account’ section.\u003c/p\u003e\n\u003cp\u003eFor more information on wagering requirements, take a look at the question: \u003ca href=\"https://support.royalpanda.com/hc/en-us/articles/360007905458\" target=\"_self\"\u003e\u003cstrong\u003e‘\u003c/strong\u003e\u003cstrong\u003eWhere do I find the progress of my wagering requirement?’\u003c/strong\u003e\u003c/a\u003e and \u003ca href=\"https://support.royalpanda.com/hc/en-us/articles/360007905378\" target=\"_self\"\u003e\u003cstrong\u003e‘How can I meet the wagering requirement?\u003cem\u003e’\u003c/em\u003e \u003c/strong\u003e\u003c/a\u003eYou can also read the \u003ca href=\"https://www.royalpanda.com/promotions/\" target=\"_blank\" rel=\"noopener\"\u003epromotions\u003c/a\u003e page, the \u003ca href=\"https://www.royalpanda.com/promotions/terms/\" target=\"_blank\" rel=\"noopener\"\u003epromotions terms and conditions\u003c/a\u003e page, and the general \u003ca href=\"https://www.royalpanda.com/terms/\" target=\"_blank\" rel=\"noopener\"\u003eterms and conditions page\u003c/a\u003e for more information.\u003c/p\u003e","snippet":"section. Once you have met the requirements, you’ll be able to \u003cem\u003ewithdraw\u003c/em\u003e the bonus balance. Your bonus balance will consist of the","result_type":"article"},{"id":360007905638,"url":"https://royalpanda.zendesk.com/api/v2/help_center/en-us/articles/360007905638.json","html_url":"https://support.royalpanda.com/hc/en-us/articles/360007905638-What-documents-do-I-need-to-verify-my-payment-methods","author_id":368622943758,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":360002329518,"created_at":"2020-04-30T13:59:25Z","updated_at":"2020-05-28T09:20:48Z","name":"What documents do I need to verify my payment methods?","title":"What documents do I need to verify my payment methods?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2020-05-28T09:18:21Z","user_segment_id":null,"permission_group_id":22858,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eTo verify your payment methods, you will need to upload a scan, clear photo, PDF, or screenshot of the following:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eBank statement:\u003c/strong\u003e This must be less than six months old and show your name, account number, bank logo and issuing/transaction date.\u003c/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCredit/debit card:\u003c/strong\u003e Please ensure \u003cstrong\u003e\u003cem\u003eonly the first six and last four digits of the card’s number are visible\u003c/em\u003e \u003c/strong\u003e(i.e. 0123 45XX XXXX 6789). The remaining numbers must be obscured (front and back if the numbers are embossed). Please also \u003cstrong\u003e\u003cem\u003eobscure the expiry date on the front of your card, and the CVV code on the back\u003c/em\u003e\u003c/strong\u003e. All other details on the card must be visible, including your name (learn more on how to correctly photograph documents in the \u003ca href=\"https://support.royalpanda.com/hc/en-us/articles/360007856437\" target=\"_self\"\u003e\u003cstrong\u003eWhat documents do I need to verify my identity? \u003c/strong\u003e\u003c/a\u003esection).\u003c/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eE-wallets:\u003c/strong\u003e There are many different types of e-wallet. These are the most popular ones, a full list can be found on our \u003ca href=\"https://www.royalpanda.com/deposits-withdrawals/\" target=\"_blank\" rel=\"noopener\"\u003eDeposits and withdrawals\u003c/a\u003e page. If your e-wallet is not on the list, let us know and we’ll tell you what we need.\u003c/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eNeteller\u003c/strong\u003e and \u003cstrong\u003eSkrill\u003c/strong\u003e: your name, customer ID, email address and e-wallet logo.\u003c/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eecoPayz\u003c/strong\u003e: your name, surname and e-wallet logo.\u003c/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eECOBANQ\u003c/strong\u003e: your name, account ID and e-wallet logo.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eTo speed up the verification process, please log in to your Royal Panda account and upload the files in the ‘My account’ section. Please bear in mind that our system is unable to accept files bigger than 10MB.\u003c/p\u003e","snippet":"popular ones, a full list can be found on our Deposits and \u003cem\u003ewithdrawals\u003c/em\u003e page. If your e-wallet is not on the list, let us know","result_type":"article"},{"id":360007856857,"url":"https://royalpanda.zendesk.com/api/v2/help_center/en-us/articles/360007856857.json","html_url":"https://support.royalpanda.com/hc/en-us/articles/360007856857-Are-the-Loyal-Panda-bonuses-and-free-spins-free-of-wagering-requirements","author_id":368622943758,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":360002329498,"created_at":"2020-04-30T14:06:30Z","updated_at":"2021-03-08T14:46:30Z","name":"Are the Loyal Panda bonuses and free spins free of wagering requirements?","title":"Are the Loyal Panda bonuses and free spins free of wagering requirements?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2020-05-28T09:37:57Z","user_segment_id":null,"permission_group_id":22858,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eEach new level of the Loyal Panda program brings its own benefits, as well as increasing your options of fantastic gifts you can claim from the \u003ca href=\"https://www.royalpanda.com/loyal-panda/shop/\" target=\"_blank\" rel=\"noopener\"\u003eLoyal Panda Shop\u003c/a\u003e.  \u003c/p\u003e\n\u003cp\u003eAt Loyal Panda Gold and Diamond levels, wagering requirements are removed for bonus rewards, though winnings from free spins rewards are still subject to a x35 wagering requirement.\u003c/p\u003e\n\u003cp\u003eWagering requirements for Loyal Panda rewards are as follows:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eBonus and free spins rewards\u003c/strong\u003e – bonuses and free spin winnings are subject to wagering requirements x35 and must be met with cash balance bets. Maximum bonus bet: €7.00/$7.50, or its equivalent in another currency, can vary. Expires 90 days after being credited if a player has not met the wagering requirements.\u003c/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFree spins rewards\u003c/strong\u003e – available for selected NetEnt games only (Free spins rewards are not available from countries where NetEnt games are unavailable).\u003c/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFree sports bet reward\u003c/strong\u003e – once you’ve exchanged your Loyal Panda Points for a €/$20 free bet, you must first place a bet/bets to the value of €/$20 or more on sporting events with odds of 2.0 or higher. The €/$20 free bet will be awarded once a player’s initial bet has been settled. The €/$20 free bet must be placed at Royal Panda sports betting, and cannot be withdrawn. Players must make their €/$20 free bet in one transaction. Any winnings accrued from the €/$20 free bet will be added as withdrawable funds to players’ accounts, but the initial €/$20 free bet will not be returned. Free bets will expire after 90 days of being credited. Free bets must be placed on a single bet, and cannot be used on a combination bet. Free bets cannot be split.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eFind out more about \u003ca href=\"https://support.royalpanda.com/hc/en-us/articles/360007856817\" target=\"_self\"\u003eLoyal Panda levels here\u003c/a\u003e, or take a look at the \u003ca href=\"https://www.royalpanda.com/loyal-panda/\" target=\"_blank\" rel=\"noopener\"\u003eLoyal Panda program page\u003c/a\u003e or the \u003ca href=\"https://www.royalpanda.com/loyal-panda/terms/\" target=\"_blank\" rel=\"noopener\"\u003eLoyal Panda terms and conditions page\u003c/a\u003e.\u003c/p\u003e","snippet":"winnings accrued from the €/$20 free bet will be added as \u003cem\u003ewithdrawable\u003c/em\u003e funds to players’ accounts, but the initial €/$20 free","result_type":"article"}]}